* Tracking Number : The case number given in case creation, e.g.2015xxxxxx
* File Reference Number : The number of report created in destination station, e.g. ISTTK12345
The passport/ID card copies to be given by the passengers and the other information and documentation shared are obtained in order to be used, under the national and international legislations, in the processes of carrying out the baggage and cargo transactions, ensuring communication relating to the service and the product, fulfilling the contractual and statutory liabilities fully and accurately, paying the indemnities likely to be caused by baggage irregularities, and the payments to be made through the banks. The identity information shall be neither used nor shared with other persons or institutions for any purpose other than the abovementioned one. I reject to enter my identity document, and accept to continue my transactions by applying to the nearest Turkish Airlines office and showing my identity document. The application requirements specified in the international agreements shall apply. For detailed information, please click here.